Padooko — Support
Having a problem, or have a suggestion? We can be reached in two ways.
Write from within the game
This is the fastest way: your message reaches us together with your account, and our reply comes back to you inside the game.
- On the phone: tap the profile icon → the SUPPORT section at the top → WRITE. When a reply arrives, READ REPLY appears in the same place.
- In the browser: the Support card at the top of the Settings page.
[email protected] — write here if you cannot get into the game or are having a problem with your account. If you include your stable name and (if any) the email address linked to your account, we can help you faster.
Frequently asked questions
- The Doko or pack I purchased hasn't arrived. Close and reopen the game; the purchase is re-verified with the store. If it still doesn't show up, write to us with the order number from the store's receipt.
- How do I cancel my Plus subscription? Subscriptions are managed through your Apple Account or Google Play: on iPhone, Settings → your name → Subscriptions; on Android, Play Store → Payments & subscriptions. When you cancel, Plus continues until the end of the period.
- I want a refund. For App Store purchases, refunds are handled by Apple (reportaproblem.apple.com); for Google Play purchases, by Google.
- I want to delete my account. Profile → Delete account. Details are in the Privacy Notice.
This is an English translation for convenience. If it differs from the Turkish original, the Turkish version prevails.